Need help?

Please contact Information Technology Services (ITS) by email ( or phone (315) 228-7111 for general questions or requests.


ITS provides a range of Moodle services to Colgate faculty members.

Course Content Migration

Although most faculty find it easier to do this themselves (HOW-TO), ITS will copy all or part of an existing course upon request. Please fill out a Migration Request Form which includes a required certification that the copying complies with copyright law.

Electronic Reserves Note: The Libraries create and are responsible for all requested content which they maintain in an Electronic Reserves section in your Moodle courses. ITS will not copy the contents of an Electronic Reserves folder or section and neither should you; migration of these materials must be requested via the Library (see the Colgate Libraries Course Reserves Policy page). We encourage you to review Colgate’s copyright policy, detailed on the Libraries Copyright Guide page).

Section or Course Combination

ITS will create a main course that combines enrollments from multiple courses or sections, and enables a professor to monitor multiple courses or sections within one location. New Spring 2019! You can try this yourself — HOWTO. Or, to have us do it, please submit a request by email ( or phone (315) 228-7111

Course Creation

ITS will create Moodle courses shells for special purposes, such as administration; research groups; student or faculty resource repository; or, committees. Please submit a request by email ( or phone (315) 228-7111, including the purpose and a suggested course name.

File Size Reduction or Relocation

Our Moodle hosting service has a file upload limit of 100MB for new files. ITS will help you resize or relocate your larger files to meet your course requirements. Please submit a request by email ( or phone (315) 228-7111.

Guest Account Creation

Guest accounts are local Moodle accounts created for guests and others requiring special access to Colgate’s learning management system (LMS). Guest accounts usually are assigned a username which is the guest’s email address and connect using Moodle authentication. Guest accounts are created upon request, please submit an account request form (Colgate login)

Guest Account Information

Screen-Moodle-LoginYour host or Colgate ITS will normally contact you with your username (normally your email address) and initial password. You will connect to Colgate’s Moodle at http://Moodle.Colgate.Edu and select the second option – CLICK TO LOGIN (Guests and local accounts). Most new guest accounts will not be set to require a password change when you first login.

Screen-Preview - 8-29-16 12.20 - Screen - Moodle - Login - Reset.pngGuest accounts can change their Moodle password using their Profile (click on your highlighted name to find your Profile) or request a reset on the login page. The login options allow you to reset a forgotten password even if you have never logged in before. When you select the reset option instructions will be sent to your email address.

Moodle guest account passwords must include at least one of each of the following: upper-case letter, lower-case letter, number, special character (e.g., “&”).

Most new accounts will be automatically enrolled in one or more Moodle courses, which you will see in various locations on the Moodle home page or the Dashboard.

Course Reserves

Electronic Course Reserves is a service provided by the Colgate Libraries and documented here. The on-line content for reserves is posted directly by Reserves’ staff in the applicable Moodle course, usually in the last topic (normally section 5), labelling them Electronic Reserves. Individual postings are either in the form of a PDF (obtained by or scanned by Reserves’ staff) or a link to an on-line digital resource.  By using the Reserves’ specially formatted link to on-line resources in your course reserves students will be able to access the resource both on and off campus, and the on-line database usage statistics will reflect usage from the course.

To allow the Libraries to maintain these course reserves efficiently and legally, professors are asked to not move items from the Reserves’ section. You should learn how to copy or link to the Electronic Reserves section items if you want them elsewhere in the course.

Note – Reserves’ staff will make your Moodle course visible to students when they add Electronic Reserves to it.

Note – Since Electronic Reserves are managed, tracked, and verified by the Libraries, ITS will not copy their contents as part of routine course migration requests.

Check out the Learn Moodle page for information about tutorials, workshops, and 1:1 consultations opportunities.